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How to get the refund from the sellers | eBay

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When you order items from eBay sometimes you won't receive the item.Its majorly happens when it gets stuck in custom.If the item is suspicious they keep it there.So it is a great problem. I've waited more that a month till the items arrive,but sometimes it arrives after about one and half  a month.So don't let your hopes die.This won't happen if you order the item with a method like USPS,DHL etc.

If you didn't receive the item within 40 days you can either get a refund from the seller or order a replacement.Its easy and most of the Sri Lankan buyers don't know how.You can do this by two ways.First way is the nice way.You just message the seller about the problem and ask him for a refund.The second method is the rough way.Open up a case in eBay.Do not open up a case unless your seller doesn't reply you with in one week.So lets see how to do the easy,nice way.

1.Log in to eBay and go to Purchase history.

2.Click on more actions in the item that you didn't receive and select contact seller.
Some times you can directly see the contact seller link
3.Choose Other ,and click Continue.
3.Give a topic to the message and message your problem.Mention that you haven't received the item yet and you need a refund or a replacement.

4.Click send. You can use the same method if you get a broken item or damaged one.You can attach picture of the damage with the message.Most sellers refund you or send a replacement.

But there are some who don't.Like some shops here in Sri Lanka.The next method is for them.But remember doing this a great bad record ,records in their account.Do it only if you didn't receive.Be confident.

1.Log into eBay and go to purchase history.Then click More actions in the item you didn't receive and select Resolve a problem.
2.Select the relevant problem.
3.Then select I haven't received my item yet.
4.Click open a case.
You can do the rest by giving the right information.I can't give more screen shots as I don't want to open up a case for my dear sellers.After you click open case there is no turning back.So be smart.Some sellers may get angry with you and they'll stop sending items to your country.The nice way is the best.

Comment any problem that you may face.I'm willing to help you!




















Comments

  1. UnknownJanuary 19, 2016 at 10:03 PM

    Can i get refund through my PayPal account.because some people saying "Sri Lankans can send money to any PayPal user, but Sri Lankans can’t receive money from anyone through PayPal so we can't get refund from eBay or seller".please solve this i search lot in Internet but didn't find a solution.please help

    ReplyDelete
    Replies
    1. RansaraFebruary 19, 2016 at 8:21 AM

      You can get your refund don't worry,tell the seller to refund immediately.But Sri Lankans cannot receive money that means like a withdrawal to your bank account through paypal.Refund means like reversing your past payment.There won't be any problems.Good luck

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